ARRIVING LATE FOR APPOINTMENT
Please notify us if you are running late for your appointment. Failure to do so may result in your service being altered to fit remaining time available.
If you are at least 30 minutes late hand haven’t heard from you, your appointment will be treated as a NO SHOW and fees may apply.
WE ARE RUNNING BEHIND SCHEDULE
We respect your time, and try our best to keep our schedule running smoothly. Sometimes, we run into challenges with preceding clients that can’t be predicted. We will offer you discount if we happened running late 10minutes or more
CHANGE OF SERVICE
It’s OK to change your mind, we will try our best to fit the service at time allow.
Please be courteous and notify us if you cannot make your appointment.
- 1st No show – Free pass as we realize this sometimes happens
- 2nd No show – Fee $40 prior to appointment
- 3rd No Show – Full payment of service will be required at time of booking
We accept Visa, Mastercard, Debit and Cash. Cheques are not accepted.
We do not offer refunds on services. We do however, offer Exclusive care for all of our services. For eyelash extensions clients, If you experience an allergy and are unable to wear the eyelash extensions applied, we will remove them free of charge and may offer a voucher for another service. Please see our ‘Allergies Policy’ for more details.
EXCHANGE OF RETAIL
For sanitary reasons, products with a broken seal cannot be returned.
If you experience an allergic reaction to any of the products used during a service, please contact us immediately for assistance in assessing the situation. If you’ve experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know before your appointment. A patch test can be administered prior to the appointment. Simply phone or email us with this request. *Refunds are not given for allergic reactions, however, we will remove the lashes free of charge. Eyelash adhesives contain cyanoacrylates. See our refund policy.